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SA Rand (ZAR R) FAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Most of our items are made to order, which means you can expect a production lead time of 7–14 working days. However, we do carry limited stock of selected pieces. If an item is already in stock, it will be shipped sooner.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
All online payments are securely processed through Paystack. We accept all major debit and credit cards, instant EFT, and other popular payment options supported by Paystack.
Yes. All payments are processed through Paystack using encrypted and secure payment systems to protect your information.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct.
Yes. All international orders may be subject to import duties, taxes, and customs fees, which are charged by the destination country. These costs are the customer’s responsibility and are not included in our prices or shipping fees.
Order & Returns
If you purchased a product directly on this platform and you are not satisfied for any reason, you may return it to us, unused and in the condition you received it, within 7 days. We will offer an exchange or issue a refund for the purchase price of the product.
To return an item, please contact us. You will need to ensure the item in its original condition.
Customers are responsible for the cost of return shipping. We recommend using a trackable service, as we cannot be held liable for items lost in transit.
If you purchased a product directly on this platform and you are not satisfied for any reason, you may return it to us, unused and in the condition you received it, within 7 days. We will offer an exchange or issue a refund for the purchase price of the product.
Ordering from Mors
Placing an order on Mors is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.